Return & Refund Policy

Effective Date: September 10, 2026

Melveria is operated by AJTT MEDIA LLC. We want customers to have a clear and straightforward experience when requesting a return or refund.

Return Window

Customers may request a return within 30 days after the order is delivered.

Returned merchandise should be unused, in its original condition, and accompanied by its original packaging when reasonably available.

Products that have been used, altered, damaged through improper handling, or identified as non-returnable on the applicable product page may not qualify for a return.

Starting a Return

Before sending anything back, please email sales@melveria.shop with your order number and a brief explanation of the return request.

If the request is eligible, we will provide the appropriate return instructions. Please do not send merchandise to our business or warehouse address without receiving return instructions from us.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or different from the item ordered, please contact us promptly. We may request photographs or other information necessary to evaluate the issue.

Depending on the circumstances, we may offer a replacement, replacement component, or refund.

Refunds

Once an approved return has been received and reviewed, we will notify you of the outcome.

Approved refunds are normally sent to the original payment method. The time required for the funds to appear may depend on the customer's bank or payment provider.

Original shipping charges are generally not refundable unless the return is related to an error on our part, a defective product, or another circumstance requiring reimbursement under applicable law.

Return Shipping

For voluntary returns, return shipping costs are generally the responsibility of the customer.

When an item is defective, damaged upon arrival, or incorrectly supplied by us, we will determine an appropriate resolution, which may include reimbursement of reasonable return shipping expenses.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate the request before the order enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be available and the return procedure may apply.

Contact

Questions concerning returns or refunds can be sent to:

AJTT MEDIA LLC
Email: sales@melveria.shop
Website: www.melveria.shop